Privacy Policy
Last updated: May 20, 2026
1. Information We Collect
When you visit our website or contact us via our contact form, email, or WhatsApp, we may collect the following information:
- Your name
- Email address
- Phone number (including WhatsApp)
- Company name
- Your message or inquiry
- IP address (automatically collected for security)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide customer support
- To send you product catalogs, price lists, or technical specifications you request
- To process your orders or RFQ (Request for Quote)
- To improve our website, products, and services
- To comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- With your consent: We will share your information when you have given us explicit permission
- Service providers: We may share your information with third-party vendors who help us operate our website (such as hosting providers). These vendors are contractually obligated to protect your information
- Legal requirements: We may disclose your information if required by law or in response to valid legal requests
4. Data Storage and Security
Your information is stored on secure servers provided by Hostinger International Ltd., a web hosting company located in Cyprus. Hostinger acts as our data processor and complies with applicable data protection laws, including the GDPR.
We implement industry-standard security measures (including SSL encryption and firewalls) to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Typically, we keep inquiry records for 2 years after your last contact, after which they are automatically deleted.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Objection: Object to the processing of your personal information
- Data portability: Request transfer of your data to another service provider
- Withdraw consent: Withdraw your consent at any time
To exercise any of these rights, please contact us at alice@lettamachine.com. We will respond within 30 days.
7. Cookies
Our website currently uses only strictly necessary cookies to ensure basic functionality (such as remembering your session). We do not use tracking or advertising cookies. If we change this in the future, we will update this Privacy Policy and obtain your consent where required by law.
8. Third-Party Links
Our website may contain links to third-party websites (such as WhatsApp, Facebook). This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third parties. We encourage you to read the privacy policies of any third-party websites you visit.
9. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete the information.
10. International Data Transfers
Our company is located in China, and our website is hosted on servers in the United States (Hostinger). Your information may be transferred to, stored in, and processed in countries outside your home country, which may have different data protection laws. We take appropriate safeguards to protect your information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:
Zhengzhou Letta Machinery Equipment Co., Ltd.
Email: alice@lettamachine.com
Phone: +86 16603802529
By using our website, you acknowledge that you have read and understood this Privacy Policy.
